Q:What are the Open Golf events / Tournaments?

A: The Open Golf Events / Tournament are regular competitions that we arrange ourselves with open invitation for golfers of any standard. The events aim to provide a great level of competition and community at every golf course we book.

Q: When and where will the tournament take place?

A: The events are typically held every 2 months across the calendar and we strive to use a variety of golf courses across the South of England. Please check our website for detailed information on the schedule and locations and to sign up.

Q: How can I register for the tournament?

A: You can register for the tournament through our website. Registration details, including deadlines and fees, are provided on the registration page.

Q: What is the registration fee?

A: The registration fee varies based on the category, location and schedule . Please refer to the registration page on our website for the most up-to-date information.

Eligibility and Requirements

Q: Who is eligible to participate in the tournament?

A: The tournament is open to all golfers of any level. We do not hold individual men's and women's events, each one is a mixed event. Specific eligibility requirements are detailed on our eligibility page.

Q: What are the handicap requirements?

A: Participants do not need to have an official WHS handicap to participate. For those without, we will ask you to submit a number of past scorecards to calculate a handicap for you. The maximum handicap index we allow is 36.

Q: Are there age restrictions?

A: There are no specific age restrictions; however, participants under the age of 18 must have parental or guardian consent to participate.

Tournament Format and Rules

Q: What is the format of the tournament?

A: The event format are normally played as Stableford competitions. However, we do occasionally change the format. Detailed information on the format and rules can be found on each event schedule.

Q: How many rounds will be played?

A: The tournament will consist of one 18 hole round.

Q: What are the rules of play?

A: The tournament follows the official rules of golf as established by the R&A. Specific local rules and any modifications will be communicated to participants before the start of the tournament.

Prizes and Awards

Q: What prizes are awarded?

A: Prizes are awarded to the top finishers. Detailed information on prizes can be found on each event information page.

Q: Are there any special awards?

A: Yes, there are special awards for achievements such as the longest drive, closest to the pin, and best overall score in each category.

Accommodation and Travel

Q: Is accommodation provided?

A: Accommodation is not included in the registration fee. However, we have partnered with several local hotels to offer discounted rates for participants and advise details on each event information page.

Contact Information

Q: How can I contact the tournament organisers?

A: For any inquiries, you can contact us via email. Additionally, you can fill out the contact form on our website with specific questions and we will respond within 48 hrs.

Q: Where can I find more information?

A: For more detailed information, please visit our website events page. All updates, news, and announcements will be posted regularly.

General Membership Questions

Q: What are the benefits of becoming a member?
A: As a member of our golf events community, you gain access to exclusive event discounts, priority booking, members-only events, special merchandise offers, and a wealth of networking opportunities. Depending on your membership tier, additional perks such as free event entries, personalized event planning assistance, and more are available.

Q: How do I become a member?
A: Joining is easy! Simply visit our membership page, select the membership tier that best suits your needs, and complete the registration process. You'll receive a confirmation email with your membership details once your registration is processed.

Q: Can I upgrade my membership?
A: Yes, you can upgrade your membership at any time. Log in to your account, navigate to the membership section, and select the "Upgrade Membership" option. Follow the prompts to complete your upgrade.

Event Participation

Q: How do I register for an event as a member?
A: To register for an event, log in to your account, visit the events page, and choose the event you wish to attend. Click "Register" and follow the steps to complete your registration. Your member discount will be automatically applied at checkout.

Q: Can I bring a guest to an event?
A: Yes, members are welcome to bring guests to events. Depending on your membership tier, guest passes may be included or available at a discounted rate. Please check the specific event details for guest policies and pricing.

Q: What happens if I need to cancel my event registration?
A: If you need to cancel your registration, please contact us as soon as possible. Our cancellation policy varies by event, and details can be found in your event confirmation email. Refunds or credits may be issued according to the policy.

Membership Management

Q: How do I update my membership information?
A: To update your personal information, log in to your account and navigate to the "Profile" section. Here you can update your contact details, preferences, and payment information.

Q: What should I do if I forget my password?
A: If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.

Q: How can I view my membership status and history?
A: You can view your membership status and history by logging in to your account and navigating to the "Membership" section. Here you will find details about your current membership tier, renewal date, and a history of your event registrations and transactions.

Benefits and Discounts

Q: How do I access member discounts?
A: Member discounts are automatically applied at checkout when you register for events. For partner discounts and special offers, you will be contacted regarding these offers individually with information as to how to redeem available offers.

Q: Are there any special events for members?
A: Yes, we host several members-only events throughout the year. Keep an eye on our events page and your email for announcements and invitations to these special events.

Contact and Support

Q: Who can I contact if I have questions about my membership?
A: If you have any questions or need assistance with your membership, please contact our member support team at support@lunagolf.co.uk. We are here to help!

Q: How can I provide feedback about my membership experience?
A: We value your feedback and are always looking to improve. Please send your comments, suggestions, or concerns to support@lunagolf.co.uk, or use the feedback forms provided on the website.

Q: What types of golf events do you organize?
A: We specialize in a variety of golf events, including corporate outings, charity tournaments, private celebrations, and custom golf experiences tailored to your specific needs and preferences.

Q: How far in advance should I book my event?
A: We recommend booking your event at least 3-6 months in advance to ensure availability and ample time for planning. However, we can accommodate shorter timelines depending on the specifics of your event.

Q: What locations do you serve?
A: We organize events at golf courses throughout the UK, we can also take on events to be held in other countries for UK clients. Our team works closely with you to select the perfect location that meets your needs and preferences.

Q: What is included in your event planning services?
A: Our comprehensive event planning services include venue selection, event design, registration management, on-site coordination, catering, entertainment, branding and marketing, sponsorship coordination, and post-event evaluation.

Q: Can you help with event marketing and sponsorship?
A: Yes, we offer complete marketing and sponsorship services, including creating promotional materials, managing social media campaigns, and coordinating with sponsors to maximize exposure and engagement.

Q: Do you offer customizable event packages?
A: Absolutely. We understand that each event is unique, so we offer customizable packages to fit your specific requirements and budget.

Day of Event

Q: How do you manage on-site event coordination?
A: Our dedicated event coordinators will be on-site to manage all aspects of the event, ensuring everything runs smoothly. This includes registration, player pairings, tournament management, catering, and addressing any last-minute issues.

Q: What happens if there is bad weather on the day of the event?
A: We work closely with the venue to monitor weather conditions and have contingency plans in place. If rescheduling is necessary, we will coordinate with you to find an alternative date that works for all parties involved.

Q: Do you provide equipment rentals for participants?
A: Yes, we can arrange for equipment rentals, including golf clubs and carts, through our partnerships with golf courses and rental companies.

Financials and Contracts

Q: What is your pricing structure?
A: Our pricing is based on the scope and specifics of each event. We offer competitive rates and customisable packages to fit various budgets. Contact us for a detailed quote tailored to your event.

Q: What is your cancellation policy?
A: Our cancellation policy varies based on the timing and nature of the event. Please refer to your contract for specific details. We strive to be flexible and work with our clients to reschedule whenever possible.

Q: Do you require a deposit?
A: Yes, a deposit is typically required to secure your event date and begin planning. The amount will be outlined in your contract and applied towards the total cost of the event.

Contact and Support

Q: How can I get started with planning my golf event?
A: Contact us via email, or fill out our online inquiry form to schedule a consultation. Our team will discuss your vision, provide recommendations, and guide you through the planning process.

Q: What kind of support do you offer during the planning process?
A: Our team is available to support you every step of the way, from initial consultation to post-event follow-up. We provide regular updates, answer questions, and address any concerns to ensure a seamless planning experience.

Q: Can I visit the venue before the event?
A: Yes, we can arrange site visits to the selected venue so you can see the facilities and discuss details in person. This helps ensure that the venue meets your expectations and requirements.

For any other questions or to start planning your next golf event, please contact us. We look forward to working with you!